Perform Training sessions

A collection of user-guides: https://magic.freshdesk.com/support/solutions/folders/201000171946

See all features - guide: https://magic.freshdesk.com/support/solutions/articles/201000064238-startup-guide-for-authors-all-features

Tips on start-up: https://magic.freshdesk.com/support/solutions/articles/201000064215-tips-on-start-up

We usually conduct Super-user (and normal user) training by walking through the features in the app and giving small assignments.
Having users explore themselves after these sessions is usually very useful, and being available for questions is very important.

1. Make them create themselves a user before they come to training, so you don’t need to spend time on that during the session. Make them send you their user names and email used. This will both make you sure they have made an account, and give you the possibility to add them to a test guideline as authors.

2. Give them the links above to read before the training, although in our experience few will look at it in detail (human nature, and timeconstraints…:)

We often use the BMJ Rapid recs/Wikirecs ones: https://app.magicapp.org/app#/org/87/guidelines, but you can also show one of your own if you have a guideline that is public.

You can take one of your own and duplicate it, and name it Test: + name of guideline.  

Alternatively you can create a short test guideline you make specifically for training purposes.

It can be from the guideline you decided upon in point 1 or 2.

4. Give them access to the training guideline from point 2 (this is not critical, but is very useful as it lets them poke around in the guideline you have shown them).

We suggest 2 options:

a) If they have sent you their user name, add each user as an author to the test guideline

b) create a user you call something like test@[your organization name].org. Add that user as an author to the test guideline. (Be aware that this will make all users log in as the same person, and that could get confusing)

5. Make sure you have internet access, and a projector (strongly advisable)

6. Consider printing some material, see below for suggestions

1. First show a public guideline to show the published side of an existing guideline 

Use the guideline you decided in point 1 above.

This will let them see an overview of how the content is organized

Then let them explore that for a bit themselves. Since it is a public guideline, they do not need to log in, which makes it much smoother.

2. Then show how the authoring side works. 

Use the guideline you decided in point 2 above.

Show the 3 tabs on top and the table of contents with the “make new section”.

Show the settings menu and the option menus on each Recommemndation/PICO/reference and sections.

Explain that the little pen-icons mean “edit” (but this usually gives itself, and most understand it naturally).

- Then let them explore that for a bit (if you have given them access, see point 4 above)

They log in as their own personal user

Give them the recommendation you chose in point 3 above, with key info and rationale present, to input.

We would recommend to both:

a) show it on screen (as that lets you point and show if someone has a question)

b) in an email you have sent them beforehand (as that let them copy paste stuff) - use the word export option from MAGICapp

c) and on paper printed out for all (because that feels familiar and non-threatening)  - use the word export option from MAGICapp

People also tend to be exhausted by this time, so we would suggest having enough time to answer most questions during the steps of the training session

6. Give them all the material and links 

Consider giving them “homework” before a 2nd training session. We suggest you make yourself or some in your team available for question per email and phone during the time until the next training session.